Return and Shipping
Order Processing and Fulfillment Lead Times
At SleepQuest, our goal is to ship all orders on the same day the order is received. Typically orders that are placed and cleared before 3:00 pm (Pacific Time)/ 6:00 pm Eastern) will ship the same day. If you need your order expedited, please email firstname.lastname@example.org so we can try to accommodate your needs.
SleepQuest Shipping Charges and Speed of Delivery
Free Shipping for orders over $99.00, we ship USPS Priority 1-5 days.
Free Shipping on all CPAP devices, we ship UPS Ground with direct delivery and signature required.
For orders under $99.00 there is a flat shipping rate of $10.00 and we ship USPS 1st Class 1-3 days.
*The above only applies to the continental US, shipping to Hawaii and Alaska is a flat fee of $75.00
After Placing Your SleepQuest Order
After placing your order with SleepQuest we will review your order and, in some cases, may need to contact you for additional information. For this reason, please provide us with the most reliable contact information so that your order is not delayed.
In some rare cases SleepQuest may not be able to fulfill your entire order due to an item being out of stock. Our policy is to complete as much of your order as possible and fulfill the remaining items as soon as they become available or alternatively, remove the items from your order.
SleepQuest may, based on its sole discretion, refuse, or cancel any order and limit order quantity. SleepQuest may also require additional qualifying information prior to accepting or processing any order. Once we receive your online order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify SleepQuest’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order.
Tracking and Receiving Your SleepQuest Order
When trying to determine what day you will receive your order, please consider excluding weekend days and holidays in your calculation. Please email us for the most precise shipping status. You will receive an email after your order is fulfilled with a tracking number.
SleepQuest always requires a signature on orders that contain CPAP devices. You should assume that you will need to provide a signature at the time of delivery.
Since the actual delivery of your order can be impacted by many events beyond SleepQuest’s control once it leaves our facilities, SleepQuest cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.
If you have questions or concerns regarding the status of your order, please email us at email@example.com.
Changing and Cancelling Your SleepQuest Order
SleepQuest moves as quickly as possible to process and ship all orders. If you need to make a correction to an order that you have placed or need to cancel an order prior to fulfillment, email us at firstname.lastname@example.org. If an order has already been fulfilled, then you will need to follow our standard return and exchange policies to correct or return your purchase.
Lost, Stolen, Misdelivered SleepQuest Shipments
SleepQuest tries to move quickly to resolve any issue relating to lost and misdelivered packages. These issues are all handled on a case-by-case basis with the goal of making sure you receive your order as expeditiously as possible. Packages stolen from the customers requested delivery address are not the responsibility of SleepQuest.
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