25 Years Experience
96% Patient Satisfaction
Live Customer Service
Free SHIPPING ON ORDERS $99 AND UP (IN CONTINENTAL US)

ResMed's Policy on Ozone Cleaning Products

ResMed announced an update to its limited warranty that may affect whether you choose to use an ozone device with your ResMed machine and mask. Please review the detail of this update below.

ResMed user guides advise patients to periodically clean ResMed machines, components and masks with mild detergent and warm water only. Some patients choose to use other means to clean and/or disinfect their machines. With the increased use of ozone devices, ResMed has observed that prolonged and repeated use of an ozone device may eventually cause internal damage to a ResMed machine, leading to an increase in motor noise.

Warranty update: Effective for sales of ResMed machines on or after February 1, 2020, ResMed’s limited warranty will exclude damage to ResMed machines caused by use of ozone devices. The limited warranty on ResMed masks, except for ResMed AirTouch™ products, will not be affected.

ResMed is not taking a position on whether you should use an ozone device. That decision is up to you, as the patient, to balance the convenience of using an ozone device versus the likelihood of potential damage to your ResMed machine. ResMed is reinforcing the cleaning instructions in its machine user guide: periodic cleaning with mild detergent and warm water is all that is required with a ResMed machine, component or mask. This letter requires no action on your part.

If you have any further questions, please feel free to contact the manufacturer of the ozone device you are currently using or, for medical advice, your physician.

SoClean contact information:
Support: (866) 501‐3705 (Monday ‐ Friday: 8:30am ‐ 7pm est.)
Corporate: (603) 371‐3200
Email: info@soclean.com
Web: www.SoClean.com

Older Post
Newer Post
Close (esc)

Sign up to receive product updates and coupons

Subscribe to receive member-only discounts, special offers, product updates and recall notifications.

Close (esc)

If you are a new customer and would

like to pay with cash

click here

to CONTINUE >>

If you are an existing SleepQuest customer

click here

to REORDER SUPPLIES VIA INSURANCE or

click here

to PAY YOUR BILL

>>

Age verification

By clicking enter you are verifying that you are old enough to consume alcohol.

Search

Shopping Cart

Your cart is currently empty.
Shop now